OUR SECURITY AGREEMENT AND YOUR RIGHTS IN RELATION TO THE INFORMATION WE COLLECT ABOUT YOU.

Arrowresorts.com is devoted to protecting your personal information. Please read the following privacy policy to learn how we collect, handle, and safeguard information from visitors and users of the website.

You consent to the collection, preservation, and use of your personal information in accordance with the terms of this policy by using the Arrowresorts.com website.

WE COLLECT:

• Personal information (such as your name, contact information, and email address) that you supply when you register with us or make an enquiry through the website.
• Your replies to surveys that we ask you to complete to help us improve the site.
• How you use the website, as well as any other information you give to us through post, email, or other means

COOKIES

Cookies are used on our website to recognise you from other visitors. A cookie is a tiny text file that is kept on your computer or mobile device.
Cookies may collect information about you, your computer, how you use our website, and how you use the internet in general.

IP (INTERNET PROTOCOLS) ADDRESSES

We may gather information about your IP address, operating system, and browser type if it is accessible. This information pertains to users' browsing habits and behaviours. It's utilised to help with website updates, system management, and reporting aggregate data to third parties.

SECURITY

We use security measures to keep your information safe against unauthorised access, improper processing, unintentional loss, destruction, or damage.

Unfortunately, information transfer via the Internet is never entirely safe. We will try our best to secure your personal information, but we cannot guarantee the security of any personal or other information you provide to our website. You are transmitting at your own risk.

We shall utilise tight protocols and security mechanisms to prevent unauthorised access after we have received your information.

THIRD PARTY WEBSITES

The website may include links to and from the websites of third parties from time to time. If you click on a link to one of these websites, please be aware that these sites have their own privacy policies, for which we take no responsibility or obligation.

Please read these policies carefully before providing any personal information to any third-party websites.

STORAGE OF YOUR PERSONAL DATA

The transmission of data via the internet is not entirely safe. Despite our best efforts to secure your personal information, we cannot guarantee the security of data transferred to the website.

You are transmitting at your own risk. We shall utilise tight protocols and security mechanisms to prevent unauthorised access after we have received your information.

CANCELLATION POLICY

• In the event when a customer demands the cancellation of a product or service. For whatever reason, Arrowresorts.com maintains the right to accept or refuse requests for business cancellations.
• Please send your cancellation request by mail within 24 hours of the booking time or 24 hours before the event date and time, whichever is appropriate at the moment. Arrowresorts.com will be unable to cancel any projects that have already begun.
• You agree not to challenge Arrowresorts.com's decision and to accept Arrowresorts.com's cancellation decision.
• When you submit a cancellation request, the Arrowresorts.com admin staff will review the information and take the required actions to deactivate your account.
• Cancellation will only be allowed if the request is sent from the user's registered email address. Arrowresorts.com is not liable if an event is cancelled by the organisers.

REFUND POLICY

• The admin staff will review the email and decide whether the refund should be approved or denied.
• Transaction fees and other fees incurred during the payment process will not be reimbursed.
• The reimbursement is subject to the bank's transaction and processing time once Arrowresorts.com initiates it.
• Arrowresorts.com's return policy complies with the event organisers' specific refund policy. 
• Arrowresorts.com will only accept refund requests sent from the user's registered email address.
• Users who have booked through Arrowresorts.com will immediately be subject to the refund policies and other peculiarities of organisers other than Arrowresorts.com.